This Mobile Application End User License Agreement (“Agreement”) is a binding agreement between you and DMC Web Development or Wash Me (“Company” or “we”). It governs your use of the Wash Me application and its related content and documentation (“Application”). The Application is licensed, not sold.
By accepting this Agreement, you acknowledge that you have read and understood it, represent that you are of legal age to enter a binding agreement, and agree to be legally bound by its terms. If you do not agree, do not use the Application and delete it from your device.
Platform and Service Providers
The Company provides a technology platform that enables users to coordinate and schedule person- or vehicle-based services through mobile apps and the web. Relevant cleaning services may be performed by third-party service providers, who are responsible for their provision of those services.
License Grant
Subject to this Agreement, the Company grants you a limited, non-exclusive, non-transferable license to download, install, and use the Application for personal, non-commercial purposes on a device owned or controlled by you, and to access content and services made available through it.
Restrictions
- Do not copy, modify, translate, reverse engineer, disassemble, or attempt to derive the Application’s source code except where permitted by law.
- Do not remove proprietary notices, rent, lease, sell, sublicense, publish, transfer, or make the Application available to third parties.
- Do not circumvent security, copy-protection, rights-management, or access controls.
Accounts and Security
Information required to register or use the Application must be handled accurately and securely. Account credentials are personal and confidential. You are responsible for notifying the Company of unauthorized access and for signing out on shared devices. The Company may disable an account or identifier where it believes this Agreement has been violated.
Bookings, Charges, and Cancellations
Charges resulting from completed services are payable upon completion. Prices may depend on cleaning type, location, vehicle type, and vehicle condition. A price may be amended where the actual condition or requested work differs from the original estimate. Tips are optional.
The Company may modify charges and may offer incentives to selected users. Fees are generally due immediately and non-refundable, subject to applicable law. Cancellation and rebooking conditions displayed in the Application at the time of booking apply.
Customer Responsibilities
- Secure money, valuables, and personal belongings before service.
- Ensure the vehicle can withstand normal cleaning processes.
- Disclose heavy stains, odors, biological waste, mold, mildew, spills, overspray, hazardous materials, or other unusual conditions before booking.
- Provide accurate address, vehicle, and package details and a suitable service location.
Cleaning times and arrival times are estimates. Bookings may change due to staffing, weather, equipment failure, or other operating conditions. Service requests remain subject to verification and availability.
Service Concerns
Concerns about a service provider should be sent promptly to info@washmeglobal.com. The Company may help facilitate a claim or dispute, while the service provider remains responsible for its own acts or omissions.
Acceptable Use
You may use the Application only for lawful purposes. You must not use it to violate law, harm minors, impersonate another person, distribute unauthorized advertising, infringe rights, introduce malicious code, interfere with operation, attempt unauthorized access, or engage in conduct that harms the Company, service providers, users, or the public.
Intellectual Property
The Application, content, features, functionality, company names, logos, service names, designs, and slogans are owned by the Company or applicable licensors. No ownership rights are transferred except for the limited license expressly granted in this Agreement.
Communications
You consent to receive service-related communications through email, text, phone, push notification, or other contact details you provide. Promotional communications may be stopped using unsubscribe instructions or by contacting the Company, although transactional messages may continue.
Third-Party Materials
The Application may include third-party content and links. The Company does not control and is not responsible for the accuracy, legality, quality, availability, or privacy practices of third-party materials. Their use is at your own risk and subject to the relevant third party’s terms.
Disclaimer and Limitation
The Application is provided on an “as is” and “as available” basis to the maximum extent permitted by law. The Company does not guarantee uninterrupted, error-free, malware-free, or fully accurate operation. Service providers are independent and responsible for their workmanship and required insurance. Customers accept the ordinary risks associated with booking and receiving services.
Termination
You may terminate this Agreement by deleting the Application. The Company may terminate or suspend access where this Agreement is violated or as otherwise permitted by law. On termination, rights granted under this Agreement end and use of the Application must cease.
Geographic Restrictions and Governing Law
Content and Services are based in the Philippines and are intended for access and use in the Philippines. This Agreement is governed by the laws of the Republic of the Philippines, without giving effect to conflict-of-law principles.
Changes to These Terms
The Company may revise these terms. Updates become effective when posted, subject to applicable law. Continued use after an update means you accept the revised terms.
Contact
The Application and Website are operated by DMC Web Development, #9 Langka Street, North Signal Village, Taguig City, Philippines 1630. Questions and technical-support requests may be sent to info@washmeglobal.com.